How do I access, correct or request deletion of my personal information?

You can send a privacy request through our Help Centre. This keeps your request with our support team and uses the same secure submission process as other support requests.

What you can request

• Access to the personal information we hold about you.
• Correction of personal information that is inaccurate, out of date, incomplete or misleading.
• Deletion or restriction of personal information we no longer need, where the law allows. We may need to retain some records for legal, tax, accounting, fraud-prevention, warranty or transaction requirements.

For Australian customers, access and correction requests are handled under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

For New Zealand customers, access and correction requests are handled under the Privacy Act 2020, including Information Privacy Principles 6 and 7.

How to submit your request

1. Open the Submit a request form.
2. Select the Frank and Beans website you used: Australia or New Zealand.
3. Use a subject such as Privacy request – access, Privacy request – correction or Privacy request – deletion.
4. Tell us what you are requesting and include the email address or order details connected with your account or purchase.

We may need to verify your identity before disclosing or changing personal information. Please do not attach identity documents unless our support team asks for them through your request.

We will acknowledge your request and respond within the period required by the law that applies to you. If we cannot complete all or part of a request, we will explain why and tell you about available complaint options.