The Frank and Beans Promise – 30 Day Money Back Guarantee

At Frank and Beans, we stand behind the quality and comfort of our products. If you are not satisfied with the fit, you may return your order within 30 days for an exchange, store credit, or refund, subject to the conditions below.

We want you to feel confident trying us, while maintaining strict hygiene standards for all customers.

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Our 30 Day Guarantee

Your Frank and Beans purchase is covered by our 30 Day Money Back Guarantee.

You may:

• Exchange for a different size
• Exchange for a different style
• Receive store credit
• Request a refund

Sale items are eligible for exchange or store credit only.

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Important Hygiene Conditions

Due to strict hygiene regulations, all returned garments must be:

Unworn ⚠️
Not washed, no odours ⚠️
In original packaging with tags attached ⚠️
Returned within 30 days of delivery ⚠️

Items that do not meet these conditions will be returned to your shipping address.

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Trying Your Garments for Size

To help you determine the correct fit while maintaining hygiene standards, we allow the following:

You may open and try on one garment only, over existing underwear, to test sizing.

If the first garment does not fit:

• Do not open or try on any additional garments
• Keep all remaining garments unopened and in original condition

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Pack Scenarios Explained

If multiple garments arrive in one outer pack, such as a six pack of Boxer Briefs in a single bag, you may open the outer packaging to remove and try one garment over existing underwear. The remaining garments must remain unworn and unwashed.

If garments arrive individually wrapped, you may open one packet only to test sizing. All other packets must remain sealed if the first garment does not fit.

You may only return your order if you tried one garment over existing underwear, or did not try any garments on at all.

All other items must fully comply with the hygiene conditions listed above.

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Shipping & Postage Policy – Return & Exchange At a Glance

Australia

• Exchanges – 100% free. We cover the return postage and the postage to send your replacement back to you.

• Refunds – If you use our prepaid Australia Post return label, a standard $12.95 return postage cost is deducted from your refund. This is the actual Australia Post return cost, not a printing fee.

• You must email us first to register your return before sending anything back.

• You may choose to send your return using your own postage label instead. If you arrange and pay for your own return shipping, no $12.95 fee will be deducted from your refund.

• Our prepaid label is designed to make returns easier. Simply attach it and drop your parcel into a red Australia Post street box without lining up at the Post Office.

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New Zealand

• Exchanges – No fee to receive your replacement item. We cover the postage to you. You arrange and pay for the return postage to send the item back to us.

• Refunds – You arrange and pay for the return postage to send the item back to us.

• You must email us first to register your return before sending anything back.

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International [Other Countries]

• Exchanges – No fee for sending your replacement item to you. We cover the postage back to you. You arrange and pay to post the original item back to us.

• Refunds – You arrange and pay for the return postage to send the item back to us.

• You must email us first to register your return before sending anything back.

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Failed Returns

All returned garments are inspected upon arrival.

If your return does not meet our hygiene or condition requirements, the items will be sent back to your shipping address.

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Our Commitment

We created the Frank and Beans Promise so you can try our underwear and clothing with confidence.

You came to us for comfort and fit. We are committed to making sure you receive the size and style that works best for you.

If you need assistance, please contact our Customer Care team within 30 days of receiving your order.

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