Frank and Beans

How do I return my underwear?

Mechelle Fox
Mechelle Fox
Updated on 09/08/2023

We want to keep you happy and will do what we can to achieve this. All you need to do is fill out our return form located here. This is the quickest and easiest way to return your item for refund or exchange.

If you prefer to swap your underwear for another size, colour or style you can do this by filling out the returns form above.

Once you fill out the return form above we’ll in return email you an RRF along with our returns address and some further helpful information on how to return your order safely and successfully to our warehouse.

There is a small return delivery charge from our warehouse back to your shipping address for exchanges.

When returning Underwear, we need to make sure the following guidelines outlined below meet undergarment hygiene laws. You need to make sure everything is:

> Unworn ✅

> Not Washed (no odours) ✅

> In Original Packaging + Tags ✅

> Within our 30-day exchange period ✅

Please note:

  • You can open one garment to test for sizing over existing underwear. Don’t open or try on any others if this first garment doesn’t fit.
  • If all garments arrive packed together then you’re allowed to open the packaging to try one garment on over existing underwear. For example, if you purchased a six-pack of Boxer Briefs and they arrived in the same packaging bag, you can open the packaging of the six-pack to try one garment on over existing underwear.
  • Another example would be if your purchased two products and they both came wrapped individually, then you can open one packet to test for sizing over existing underwear. The other packet should remain unopened if the first doesn’t fit.
  • You can only return your order if you tried one garment over existing underwear or didn’t try any on. All the other garments still need to follow the other return conditions above. 
  • We will return your order to your shipping address if your return fails our return conditions.

Do you still need help?

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