Frank and Beans

What are your return rules and conditions?

Mechelle Fox
Mechelle Fox
Updated on 09/08/2023

When returning Underwear, you need to make sure the following guidelines outlined below meet undergarment hygiene laws:

>   Unworn

>   Not Washed (no odours)

>   In Original Packaging + Tags ✅

>   Within our 30 day exchange period

All returned orders are thoroughly inspected. If any conditions above fail during the product inspection your order will be returned to your original shipping address (unless faulty).

Your Frank & Beans come with a 30-day guarantee. Try one garment on over underwear before opening any others* If the fit isn’t right for you contact us here within 30 days and we’ll exchange any unworn and or unwashed Frank & Beans for a new size or style that suits you. After all, you came to us for underwear, we want to make sure you have the best fit and comfort possible.

* Please note: If your Frank & Beans arrive in 1 packet then all garments from the same packet need to be returned in full to be eligible for Frank & Beans 30-day guarantee.

Exchanges: shipping fee is payable when you exchange your item, this covers postage from our warehouse back to your shipping address. If you would like to exchange any of your products, you can do so via our exchange/return portal. To create a return please visit our exchange/return portal located here.

Restocking fee: There is no restocking fee for exchanging for another size, style or colour. When returning for a refund a 20% restocking fee will apply.

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